- Address: 555 Marriott Dr Nashville, TN 37214
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- Open Monday - Sunday: 24/7
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Water damage gets worse by the hour. Water wicks up into drywall, spreads under flooring and soaks into insulation, and mold can begin to grow on wet materials within 24 to 48 hours. That is why our Nashville team answers the phone 24 hours a day, 365 days a year, and dispatches a crew right away, nights, weekends and holidays included.
When we arrive, a technician inspects the damage for free, finds and stops the source if it is still active, and maps the moisture with meters and thermal imaging, so wet materials behind walls and under floors are not missed. Before any work starts, you get a clear plan that explains what needs to be dried, what may need to be removed, and what happens next.
Water mitigation is the emergency part of the job: stopping the water, extracting it and drying the building so the damage does not spread. Water damage cleanup covers removing debris and ruined materials and cleaning and sanitizing the affected areas. Water damage repair or restoration is the final phase, when drywall, flooring, trim and cabinets are put back. Many companies only do the first part. Our team handles all three, so you do not have to coordinate separate contractors while you are dealing with an emergency.
We work with all insurance companies. We document the damage with photos, moisture readings and a written scope of work, and we can communicate with your adjuster so you are not stuck in the middle. You also have the right to choose your own restoration company; you do not have to use the one your insurer suggests. Coverage decisions are always made by your insurer, but complete documentation from day one makes the claim process much smoother.
Every job is different, but the steps below are how we take a Nashville home or business from standing water to finished repairs.
Most homes need several days of drying, and the full job, including repairs, depends on how much material was affected. A small leak caught early may be dried in a few days with no demolition at all, while a basement that sat under water overnight needs extraction, removal of wet materials and a longer drying period. The type of material matters too: drywall dries faster than hardwood, and plaster walls and concrete slabs hold moisture longer. We only remove equipment when moisture readings confirm the structure is dry, because closing up a wall that is still wet is one of the most common reasons mold appears weeks later.
Not all water damage is obvious. Call for an inspection if you notice:
Middle Tennessee sees intense spring storms, flash flooding in low-lying areas along the Cumberland River and its creeks, and occasional hard freezes that split pipes in crawl spaces and exterior walls. Older homes in established neighborhoods often have aging plumbing, while newer homes can fail at plastic supply-line fittings. Whatever the cause, the response is the same: stop the water, get it out and dry the structure fast.
Restoration starts with the type of water. Clean water from a broken supply line can usually be dried in place if we act quickly. Gray water from appliances such as dishwashers and washing machines contains contaminants and needs extra cleaning. Black water from sewage or outside flood water is heavily contaminated, so porous materials it touched, such as carpet, pad and drywall, are removed and the area is sanitized following IICRC guidelines. Clean water left sitting for a day or two can also turn into gray water, which is another reason fast response matters.
Basements and lower levels are where water collects first. Around Nashville, many homes have finished basements, walk-out lower levels or partial basements, and they take on water from heavy rain, failed sump pumps, floor drain backups, burst pipes and water heaters that sit on the basement floor. Because a basement is below grade and stays cool, it dries slowly, and mold can start quickly if water is left sitting.
If your basement is flooding now, shut off the water if it is coming from a pipe or appliance, turn off power to the basement only if you can reach the panel without stepping in water, move belongings up and call us 24/7. See also flood damage restoration and sewage cleanup.
Offices, retail stores, restaurants, churches, warehouses and multi-unit buildings need a plan that limits downtime. Our commercial water damage restoration team can stage work around your business hours, contain affected areas so the rest of the building keeps operating, and document everything for your insurer and property manager.
From our office at 555 Marriott Dr in Nashville, we are typically on site within about 60 minutes in Nashville, Brentwood, Franklin, Hendersonville, Goodlettsville, Mount Juliet, Smyrna, La Vergne, Nolensville, Oak Hill, Forest Hills, Green Hills and Gallatin. We also provide 24/7 response in Murfreesboro, Spring Hill, Clarksville, Dickson, Lebanon, Columbia and the surrounding area, and we respond quickly across Middle Tennessee.
Water in your home or business right now? Call (629) 250-3594, 24/7, or fill out the form and our team will call you back.
Our work does not stop when the structure is dry. We handle reconstruction of everything that was removed, and if you want to go further we offer renovation and remodeling as part of the same project.
We are open 24/7. In Nashville and nearby cities such as Brentwood, Franklin and Hendersonville, our crew is typically on site within about 60 minutes of your call. For areas farther out, we provide 24/7 response and get there as quickly as we can.
Yes. The inspection and estimate are free. Every job is different, so we give you a plan and estimate after we see the damage and measure the moisture.
Many policies cover sudden and accidental water damage, such as a burst pipe, while gradual leaks and outside flooding are often treated differently. Your policy decides. We work with all insurance companies and help by documenting the damage and communicating with your adjuster.
No. As the property owner, you can choose the restoration company you want to work with.
Typical drying takes several days. Drywall, hardwood, subfloors and how long the water sat all affect the timeline. We monitor moisture daily and stop only when readings confirm the materials are dry.
In many cases, yes. If sewage or contaminated water is involved, or a large part of the home is affected, we may recommend staying elsewhere until the area is cleaned.
Mold can begin within 24 to 48 hours on wet materials. Fast extraction and thorough drying greatly reduce the risk, and we watch for signs of mold during the job.
Often, yes, if water removal starts quickly and the water was clean. Drywall, insulation and carpet pad that stayed wet or touched flood or sewage water are usually removed, while framing, concrete and many floors can be dried in place.
A basement is below ground, cooler and surrounded by concrete, which holds moisture. We use dehumidifiers and air movers sized for the space and keep them running until daily readings show the materials are dry.
Stay out of the water if outlets or appliances are submerged, and call us to extract it. Have the sump pump repaired or replaced so it does not happen again, while we dry the basement and check walls and floors for hidden moisture.
If it is safe, shut off the main water valve, turn off power to wet areas, move valuables and furniture off wet floors, and take photos for your insurer. Do not use a household vacuum on standing water.
Yes. We perform the rebuild and reconstruction work, such as drywall, flooring and trim, so one team takes you from water removal to finished repairs.
Yes. Water Damage Pros TN is licensed and our technicians are IICRC certified.
