Frequently Asked Questions About Disaster Restoration

At The Water Damage Pros we’ve put together a list of questions we hear from a lot of our clients & prospective clients. If you have a question you think we missed, please drop as a line via the form below and we’ll get back with you as soon as possible.

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Soft clogs are the main cause of sewage back ups (Wipes, paper towels etc) when these are flushed it clogs the line and any running water will back up.

In case of sewage back up, stop running water in the home and contact a plumber to clear the line as soon as possible. A call to a mitigation company would be the next step.

Insurance will cover sewage back ups if they are related to a soft clog. Most of the time insurance does not cover hard clogs.

Sewage is considered to be “highly contaminated water” proper clean up is recommended to prevent exposure to:

  • Blood born pathogens
  • Disease/sickness
  • Contamination.

To provide mold remediation & mold testing or mold inspections would be a conflict of interest. You should get a third party to inspect for mold and once again when the mold remediation job is complete. This helps ensure that the mold remediation job was done correctly.

A Mold remediation company should be hired when visible growth is present or the customer has received hygienist results with increased spore counts.

Our Disaster Restoration Techs Can Be On Site In About 60 Minutes